GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

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MoCA Today DOES NOT accept responsibility for any items lost or damaged in transit in route to shipping destinations or items marked delivered by the carrier chosen at checkout. 

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PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to an estimated 3-12 business days (excluding Saturdays, Sundays, and Holidays) to process. 

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After your payment is authorized and verified, standard orders can still take an estimated time of 3-12 business days to process. This is just an estimate and doesn't include weekends or holidays.

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SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

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When your order has been shipped, you will receive an email with tracking information.

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We offer USPS Priority Mail and UPS to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

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SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from mocatoday.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

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We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

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DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact us within 10 days to file a claim.

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We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

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MOCA TODAY does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

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MOCA TODAY DOES NOT ACCEPT RESPONSIBILITY OR ISSUE REFUNDS FOR ITEMS DAMAGED IN TRANSIT. We will assist you with working with the carrier to complete the claims process. 

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Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

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If there is an issue with your order an email must be sent to orders@mocatoday.com within 24 hours of receiving your package. 

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REFUNDS/EXCHANGES

ALL SALES ARE FINAL. We do not accept returns, exchanges, refunds or cancellations. You may contact the seller directly for any details about order. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States. 

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Helpful Hint: Act quickly when you find a product you are interested in or stock up on your favorites. Due to the fast nature of our business, we never guarantee that an item will be restocked.